Privacy Policy

1. General information

Your privacy is very important to us. We aim to process your personal data in a correct, legal and transparent manner. In this privacy statement, we explain which personal data we collect and process regarding you as a natural person.

This privacy statement will from now on always refer to details about you as a customer, as a potential future customer or as another stakeholder, such as a beneficiary, contact person in a company, etc., as data.

We recommend that you carefully read through this information, so that you are well aware of the use we make of your data. This privacy statement will also provide you with more information about your privacy rights and how you can exercise them.

2. Who is responsible for this privacy policy?

Deratech Industries BVBA, with registered office at Molenweg 97/101, 2830 Willebroek, is responsible for the privacy policy. If you have any questions and/or comments, please contact the above-mentioned address, or e-mail address [email protected].

3. Changes to and update of the privacy policy

We can adapt the privacy policy at any time, for example in the context of changes to our services or to the applicable legislation. It is therefore important to regularly read through this privacy statement.

Where possible, we will inform you personally in the case of important changes, and will ask for your consent where necessary.

4. Which personal data does Deratech Industries collect?

We collect all the personal data that is necessary to implement the agreement that exists between ourselves and the customer.

After all, Deratech Industrieshas to be able to identify, contact and correctly advise you.

In this context, your name, address, e-mail address and telephone number are requested in order to identify you.

Furthermore, it is possible that Deratech Industries may try to obtain additional information in order to be able to represent the interests of its client to the best of its ability, in accordance with the existing agreement.

At the time that such additional personal data is requested, we will always transparently inform you of the reason why this additional data is needed.

Deratech Industries may obtain data from third parties if you yourself have made this data known through publication on your website, blog, or through your publicly-accessible social media profile.

This may also include data that is in the public domain, for example, because it is generally known in your region, or because it was published in the press. This includes information, for example, on the Central Database for Enterprises, Graydon or Companyweb.

Finally, standard data is also compiled and processed via Google Analytics.

5. For what purposes do we use the compiled personal data?

- To be able to identify you;
- To be able to contact you;
- To be able to provide our services;
- To be able to analyse and improve our services;
- To keep you informed about our product range (Direct Marketing);

Personal data is not deliberately transferred to third parties.

6. Your privacy

6.1 You can review your data

Please let us know if you want to view the data that we process about you. If you exercise your right of access, we will provide you with an overview of your data that is as complete as possible. It is possible that some personal details from traditional back-up files, log, history or archive files are not included in this overview. This data is not a part of the currently processed personal data, and is therefore not immediately available. It can therefore not be included. It is, however, removed from these files according to the standard clean-up processes.

6.2 You can have your data corrected

It may happen that some data that we have recorded about you is not (no longer) correct. You can request to have that data corrected or completed at any time.

6.3 You can have your data deleted

If you suspect that we are unlawfully processing certain data, you can request to have it deleted.

6.4 You can object to a specific use of your data

If you do not agree with the way in which we process certain data, you can object to this. We will grant this right of objection, unless there are compelling grounds not to do so, which is the case when we process data to combat fraud, for example.

6.5 You can sometimes refuse to have your data processed fully automatically

Some data processing operations and processes are fully automated, without human intervention. The logic of this automated process is then interpreted by ourselves at the time of the process.

If you do not agree with the result of a fully automated process of this kind, please contact us.

6.6 You can request that your data should be transferred to a third party

You have the right to request that the personal data that you yourself have provided is transferred to you or directly to a third party. The privacy legislation provides for a number of restrictions with regard to this right, as a result of which it does not apply to all data.

6.7 You can exercise your rights

Always be as specific as possible if you wish to exercise your rights. This will enable us to handle your request concretely and correctly. We must be able to verify your identity as accurately as possible, however, in order to avoid someone else exercising your rights. For this reason, we can ask for a copy of your identity card to be attached to such a request.

Do you have a question or a comment? Please contact us via our e-mail address, [email protected]. This is your first contact point in connection with privacy.

7. Retention of your personal data

We use your personal data for a specific purpose. If we no longer have a purpose, the data will be deleted.

The starting point for retaining your personal data is the legal retention period (this is often up to 10 years after the end of a contract or after a transaction was carried out), but may be longer if we wish to exercise our rights. If the law does not prescribe a retention period, the retention period may be shorter.

A wider time horizon may be necessary for some applications, for example, for carrying out studies, and for risk and marketing models. Some insights only become clear when viewed over a broader time frame. The retention period can therefore be extended by 10 years with respect to the standard retention periods. We will always break the link with individual persons as quickly as possible, however, and will only work with aggregated or pseudonymised data.

8. The processing of your data

We use several processors for the processing of personal data. These are companies that process certain data on our behalf, such as:

- ICT (security) service providers, such as Microsoft, etc.
- companies that support us in determining and analysing user behaviour on our applications and our Internet sites
- hosting companies

9. The protection of personal data

We believe it is important that your data is handled in a secure manner. Various security technologies and measures are therefore used to adequately protect your data against unauthorised access, use, loss or disclosure. Unfortunately, the exchange of information through the Internet is never 100% secure. Although we make every effort to safeguard the security of your data, we cannot guarantee this in absolute terms ourselves.